Password Reset

In order to use this password self service facility you must have previously recorded answers to specific questions within vkey.

For your password to be reset you must enter the following details. After you select OK a temporary password will be sent to your personal email address. You must then login to vKey using your existing Username and temporary Password where you will be required to change your password.

All fields prefixed with * must be entered and match information stored in vKey.
* Username
* Date of Birth (DD/MM/YYYY)
* A secret word or some text that you can remember (but is very hard for someone else to guess)! (max 64 chars)
* External Email Address


Collection and Use of Your Personal Information
In order for you to participate in vKey self-service, the Department of Education collects personally identifiable information, such as your private e-mail address and some secret text selected by you. The VKey web site delivers a one-time password to your recorded private e-mail address.

The department does not use or disclose personal information without your explicit consent. Personally identifiable information you provide is secured on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. By allowing the collection of your private mobile number you are agreeing to allow the department to use this number for emergency contact.